Refund Policy
Last updated: November 3, 2026 · Applies to purchases from Aegis AI LLC
1. Cooling-off period
If you are not satisfied with a new subscription purchase, email contact@aegisaiinfo.com within 14 days of the charge and we will refund it in full. Requesting a refund cancels the subscription, so no further renewal occurs.
2. Renewals
Recurring charges renew automatically until cancelled. If a renewal reaches you by mistake — for example you cancelled in good faith, or were billed during a documented outage of the product — we refund that renewal. Cancel at any time from your account settings, or ask us to do it for you.
3. Credits and one-off purchases
Purchased credits are consumed when you use them, so credits already spent are not refundable. Unused credit balances remain refundable within 14 days of purchase.
4. How to request
Email the address above from the address on your account. Include the transaction date, the amount, and the product name. We acknowledge requests within two business days.
5. Timing and method
Approved refunds go back to the original payment method. Banks and card networks typically post the credit within 5–10 business days; some issuers take a full cycle to show it. We do not charge a restocking or processing fee, and we refund in the currency you were charged.
6. Chargebacks
We would rather fix the problem. A refund request that we decline is not the same thing as a billing error — if you still disagree after we reply, you may escalate through your card issuer, and we will supply the usage and delivery records for that dispute.
7. Mandatory rights
Nothing in this policy limits statutory rights you have as a consumer, including any distance-selling or withdrawal rights that apply where you live. Where this policy and a mandatory local rule conflict, the local rule wins.
8. Contact
Aegis AI LLC · 30 N Gould St Ste N, Sheridan, WY 82801, USA · contact@aegisaiinfo.com